Joined Up for Advice Network Coordinator

Job Purpose

The Joined Up for Advice Network Coordinator is a new position to support the development of a Joined Up for Advice (JUfA) network for better service design that is integrated, holistic, removes stigma, and leads to improved citizen engagements and referrals. It should enable earlier intervention and prevention, and ultimately improve household income and ability to move out of and/or prevent financial crisis.

To achieve this, we wish to recruit a Coordinator to support the following:

• Local Outcome Improvement Plan Priority 1: Enough Money to Live On - the post will support the main activity in this area, including a focus on the Affordable Credit Action Plan, and Money Counts training.
• Joined Up for Advice Steering Group – to provide the secretariat support for working with a JUfA Steering Group, establishing, and bringing together the core people to oversee the implementation of the Review and to consider recommendations.
• Joined Up for Advice Citizens Panel – to support a Citizens Panel with membership drawn from those with lived experience who will work directly to inform the Review recommendations on creating accessible and stigma free services. This area will also include further mapping and evaluation of services and looking at language and design for a future marketing strategy.
• Joined Up for Advice Forum – to support the refreshed development of the Advice Services Forum, with a renewed terms of reference and links to the Citizens Panel. This area will deliver an integrated network, with quarterly events for advice service providers, creating a place for unity, shared learning and good practice and effectively managing change and ensuring the client is placed at the centre of the conversation.
• Joined Up for Advice Charter – to support the creation of a Charter of Service Standards based on the Scottish National Standards for Information and Advice Providers supporting a refreshed approach to how services are delivered and made client centred to work together for the best outcome.
• Joined Up for Advice Bulletin – to create and disseminate a one voice professional update for the network, bringing partners together for the latest communications and encouraging a joined-up approach.
• Longer term, this post will keep shared resources updated and support in the co-design/co-production of future activity including development of commissioning specifications.

Person Specification

Knowledge, Skills & Understanding Required

Essential:

• Two years minimum recent officer experience working within areas related to tackling poverty and inequality, advice, employability, skills, or family support.
• Qualifications or skills and experience to SCQF Level 8 including, for example, Diploma of Higher Education, Higher National Diploma, Advanced Diploma, Professional Development Award.
• Knowledge of welfare, debt and advice services and their range of offers.
• Awareness of diversity, equality and inclusion and an understanding of how best practice can be applied to services and programmes.
• Awareness of the Edinburgh Partnership Local Outcome Improvement Plans (LOIP).
• Experience in enabling people to access stigma free services with dignity.
• Experience of mapping service provision to understand the range of offers and build relationships and effective networking.
• Experience of event planning and management, including best use of technology and delivery events to a digital audience.
• Excellent presentation, verbal, and written communication skills, including report writing for a senior audience and funders.
• Confident in the use of a wide range of software packages, including MS Office and experience of using databases.
• The ability to work in a hybrid set-up, including the ability to self-motivate when working remotely, and the ability to attend in-person meetings and events in the Edinburgh area when required.
• Understanding of effective marketing, including website building, layout design and effective functioning. Knowledge of social media platforms (LinkedIn, Twitter, etc)

Desirable:

• Understanding of the recent Review of Welfare and Debt Advice recommendations.
• Understanding of the Edinburgh localities model and community wealth building.
• Awareness of the Edinburgh Poverty Commission recommendations.
• Understanding of the wider Joined Up for Jobs and Joined Up for Families networks.

Employee Benefits

• Hybrid working
• 26 days starting annual leave, increasing to 31
• 3 days additional annual leave for Christmas and New Year closures
• Birthday leave
• 10 public holidays
• Employer pension contribution
• Employee assistance programme
• Personal development opportunities.

Other information

• Starting salary: £34,768 (pro rata 3 days or 21 hours per week)
• Duration: Part-time post (3 days or 21 hours per week). Fixed Term until March 2025
• Responsible to: Joined Up for Families Manager and LOIP 1 Lead
• Closing date: Noon, Thursday 12th October (We expect interviews to take place on Monday 23rd October & Tuesday 24th October)
• Application instructions: Please send your CV and cover letter in one document to Recruitment@capitalcitypartnership.org, along with a completed copy of our Equal Opportunities Monitoring Form.

Download the job information pack and equal opportunities form below.