Senior Improvement Adviser

Principal Working Contacts

• Improvement Support Team Manager

• Programme Manager, Urgent Primary Care Development Programme

• Head of Improvement Support

• Senior Programme Manager, Health Improvement Scotland

• Care Inspectorate colleagues

• External agencies i.e. NHS 24, NHS NSS, Scottish Care and care services.

• Other regulatory, scrutiny and improvement bodies

• Service providers and their staff, service users, members of the public

  Job Purpose

  Working alongside the project group and other stakeholders to lead the development and testing of a prototype and process for care sector professionals to access NHS 24.

  Key Responsibilities

• To develop improvement and communication tools that will support better pathways between NHS 24 and emergency care and care services.

• To lead the work with care homes and care at homes services and test the prototype communication tool and process.

• To gather data for improvement and provide an evaluation report with recommendations for the future for the HIS out of hours advisory group and the Care Inspectorate.

• To provide leadership, direction and support to the project group. Promoting the use of improvement methods and tools as a means of making improvements and developing a prototype and process for care service professionals.

• To advise on and support internal/external stakeholders with data collection, analysis and interpretation to ensure a measurement framework is in place to support successful implementation and demonstrate reliable, sustainable improvements.

• To advise on the scope, aims and objectives of the project group in association with key stakeholders and ensuring that the project group’s programme plans and infrastructure are in place and remain relevant and up to date.

• Facilitate effective sharing of good practice across health and social care and establish mechanisms to ensure sustainability.

• Monitor, evaluate and report on all key areas and tasks advising on progress and challenges regularly.

• Working autonomously and under the leadership of the Improvement Support Team Manager.

  People Management

• Promote the health, safety and welfare of employees, with responsibility for ensuring that the Care Inspectorate health and safety policies, procedures and practice and legislative requirements are met across the team.

• Promote diversity and equality of opportunity, ensuring that these principles are upheld across all areas of service delivery.

  Relationship Management

• Develop and maintain effective relationships with project members, care services in partnership areas, key partners and colleagues throughout the Care Inspectorate.

• To develop and support networks nationally, regionally and locally to share expert advice and good practice.

• Work with the local partnership areas, acting as a change agent, to develop integrated ways of working towards sustaining improvements for the long term.

• Promote the principles of collaborative working throughout the organisation and in all working practices in accordance with the Care Inspectorate’s Partnership Agreement.

Other Duties

The role may require some travel and involve some overnight stays and unsocial hours.

This job description is a broad picture of the post at the date of preparation. It is not an exhaustive list of all possible duties and it is recognised that jobs change and evolve over time. Consequently the post holder will be required to carry out any other duties to the equivalent level that are necessary to fulfil the purpose of the job, and to respond positively to changing business needs.