General Manager - Ardoch

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Introduction

Ardoch Loch Lomond is a unique 18-bedroom exclusive use venue which sits in 133 acres of land with magnificent views overlooking Loch Lomond. Ardoch is now owned by the charity CHAS (Children’s Hospices Across Scotland), established to operate commercially as a profit with purpose venue generating income that will support the work of the charity.

We are seeking a passionate, dedicated and enthusiastic General Manager who is looking for a role where they can take full responsibility for all operations on site.

To note this role can be either live in or live out. An onsite 3-bed management apartment can be provided if desirable. This is a full-time position, requiring evening and weekend work as part of your normal working week.

As General Manager of Ardoch, you will be commercially accountable for the development and delivery of the venue’s business strategy, budgeting, financial management and operations of the business. You will be responsible for the daily running of the venue; planning, organising and directing all services, including front-of-house (reception, reservations and event management), food and beverage operations and housekeeping.

This is a hands-on role which requires the General Manager to enjoy working operationally together with the team, and leading from the front to ensure excellent service standards for our guests. On a day-to-day basis you will be responsible for providing leadership and encouraging good communication and organisation across all departments, liaising with the Ardoch team, external suppliers, and drawing when required support from CHAS on all aspects of the venue operation, whilst demonstrating a positive attitude, excellent presentation, and professional manner in all that you do. You will need to embody the spirit of the Ardoch brand and its ethos in your approach to work. In addition, you should have excellent communication skills to build strong relations with the local community and local businesses in the area.

The role involves managing all aspects of the site, including overseeing H&S compliance, estates and facilities management. This role would suit an individual who enjoys living in a remote location and taking full autonomy for decision making, whilst maintaining company brand standards and running a profitable business.

You'll be responsible for:

• Effective management of rota's, employee relation issues and recruitment
• Accountable for developing a successful team and development planning
• Ensuring Ardoch is meeting and exceeding our guest expectations
• Ensuring any issues in the venue are effectively resolved
• Ensuring the business is hitting targets in labour, revenue, GP's and other KPI's
• Being the host and figurehead of the venue, supporting the smooth running of the operation
• Leading from the front and having a hands-on approach
• A focus on maximising revenue and profitability whilst ensuring the highest possible level of the guest experience

Please see attached full job description or visit: https://www.ardochlochlomond.com/about-ardoch/careers/

What you’ll need:

• Previous experience and General Manager or Operations Manager level within a 3 or 4 star property
• A solid financial and commercial understanding
• The knowledge to further develop Ardoch’s business to the next level
• An in-depth knowledge of the hospitality industry
• Excellent communication skills and an exceptional leader
• Track record in recruitment, developing and motivating a team
• Exceptional customer service skills
• Strong operations experience
• Knowledge of food and drink
• Able to demonstrate a track record of managing a successful operation in the hospitality sector

If so, this role could be perfect for you, and we’d love to hear from you.

Job Type: Full-time

Benefits:

• 28 days holiday including bank holidays
• Company pension
• On-site parking
• Live-in accommodation if required

Schedule:

• Full-time, Permanent (5 days out of 7, including evening and weekend work)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Salary: Negotiable depending on experience and requirement for live-in accommodation or live-out

For an informal discussion please call Iain McAndrew, CHAS Director of Income Generation and Engagement on 07825 234339.

Interviews are provisionally scheduled for 21 February 2024 and applications (covering letter and CV) should be sent to iainmcandrew@chas.org.uk by noon on 12 February 2024.