Service Manager (Justice Advocacy and Prevention)

TITLE: Service Manager (Justice Advocacy & Prevention)

HOURS: Option of 28 or 31.5 hrs a week (currently rota for 1 evening

every fortnight) Option for hours to be spread over 2 weeks

giving a day off every fortnight.

SALARY: £32,312 (pro rata) Funding confirmed until 31st March

2025, and as this is a front-line post, LRCC is committed to

securing ongoing funding

PENSION ENTITLEMENT 6%

ANNUAL LEAVE ENTITLEMENT 27 days personal (increasing by 1 day per year up to

maximum of 30 days), plus 12 days Public Holidays (all pro

rata)

RESPONSIBLE TO: Centre Director

RESPONSIBLE FOR: The post holder is currently responsible for coordination, delivery, and promotion of LRCC Justice Advocacy and Prevention Services.

Core Purpose of Job

To oversee delivery of specialist therapeutic support, information, and advocacy services to survivors aged 12+ affected by sexual violence and to oversee and develop the delivery of sexual violence prevention work. The post holder will work closely with our Service Manager (Support Services) and other staff as appropriate to coordinate the day-to-day activity within the Justice Advocacy and Prevention services. To raise awareness about the prevalence and impact of abuse on individuals and our communities, building resilience and increasing access to support service. This position will involve effective monitoring and evaluation of projects and supporting the Centre Director with development work, funding reports and applications.

Main Duties and Responsibilities

Ø To mentor, provide guidance and oversee the caseloads / projects undertaken by service delivery staff

Ø To provide supervision to staff and work with the Service Manager (Support Services) in the supervision and support of LRCC volunteers

Ø Support / facilitate the delivery of up-to-date training for staff/volunteers to ensure best practice in our support of survivors

Ø To provide timely regular progress reports of Service Delivery

Ø To market and publicise the service, events and campaigns, supporting multi-agency and partnership working and representing the organisation as required

Ø To coordinate the day-to-day tasks carried out by LRCC Justice Advocacy Services and the delivery of Prevention Programmes in schools and further education establishments

Ø To promote opportunities for reflective practice, sharing experiences and identifying learning opportunities within the wider team

Ø To contribute to funding applications and progress reports as required

Ø To promote, embed and analyse effective monitoring and evaluation systems within the service

Ø To provide therapeutic support and advocacy services (face to face / telephone / online) within a feminist, survivor-centred approach at all times

Ø To work on a community outreach basis as necessary, including visits to other settings

Ø To record all information pertaining to LRCC’s support services accurately and appropriately in line with LRCC’s support service information recording and Data Protection systems.

Ø To implement relevant monitoring and evaluation systems which capture both quantitative and qualitative information from all aspects of the support service and ensure this is used to inform service development

Ø To ensure that the development and delivery of support and advocacy recognises the additional barriers and inequalities faced by survivors of sexual violence from marginalized groups and communities and strives to promote at all times inclusive and anti-discriminatory practice across all aspects of the service.

Ø To implement and adhere to Rape Crisis National Service Standards

Regular liaison with the Centre Director to plan, review and

develop services.

Ø Ensure management and service delivery comply with Safeguarding, Health and Safety standards and Equalities legislation

Other

Ø To work as part of a team

Ø To communicate effectively (written, electronic and verbal)

Ø To attend individual supervision, team meetings and practice development meetings.

Ø To contribute positively to the overall mission, vision and values of LRCC.

Ø Flexibility of working hours

Ø The post holder will regularly apply creative or adaptive thinking to develop innovative new approaches or solutions.

Any other responsibilities commensurate with the role required to meet the needs and expectations of the organisation and Board.

The post holder will have responsibility for the effective provision of the justice advocacy and prevention services, through the effective oversight of support staff, and depending on service demand may be expected to hold a small support/advocacy caseload as required and support in the delivery of Prevention work across Lanarkshire.