Business Support Administrator - Waverley Court

About the role

We're looking for a proactive and organised Business Support Administrator to join our team and play a key part in helping our services run smoothly.

Whether you're looking to grow your existing skills or build your CV with valuable experience, this role offers a solid foundation in administration, communication, and customer service within a professional public sector setting.

It's a great fit for people at various stages of their career- including school leavers, graduates, those returning to work or anyone looking for a meaningful and stable role where they can make a real contribution. Many of our team members have progressed into other roles within the organisation.

What you'll be doing

• Provide general business and admin support to keep daily operations running smoothly
• Taking notes at meetings for various departments within the Council in the format of manual note taking where the process of recording information is by hand or using a digital screen i.e. typing via use if a laptop where the meeting permits
• Provide accurate notes of meetings following attendance at statutory and non-statutory meetings
• You will be part of a team supporting general Business Support to various service areas within the Council to ensure we provide reliable support and adhere to the Service Level Agreements
• Managing and organising information including working with confidential data, documents, and records responsibly
• Using Microsoft Office including MS Word, MS Excel, MS Outlook, MS PowerPoint and MS Teams for data entry, word processing and communication tasks
• Data input into various systems, including Oracle, Apex and Civica
• Collaborating with internal team and external customers to provide helpful, professional service
• Helping the team meet important deadlines through strong organisation and attention to detail

What skills you need

• We're proud to be an organisation led by Our Behaviours of Respect, Integrity and Flexibility and we look for people who demonstrate these behaviours in everyday life and in their work.
• We value skills developed through education, volunteering, caring responsibilities, and other life experiences - and we'll support you to grow and build confidence in the role. That said, the following skills would be useful to bring with you, or be willing to develop:
• Effective communication: Ability to interact with people both in writing and verbally
• Tech- savvy: Comfortable with Microsoft Office and eager to learn new tools and digital skills
• Working in a fast-paced environment: Comfortable managing own workload, tasks, and priorities in a busy office setting, with a good understanding of day-to-day admin processes
• Organised: Able to manage multiple tasks and deadlines whilst managing high volumes of data and information and maintaining attention to detail
• Customer focused: Professional, helpful approach to service delivery
• Adaptable and flexible: Ability to adjust and problem-solve as priorities shift
• Team player: Able to collaborate effectively with colleagues across the organisation
• Confidentiality: ability to follow policies and procedures on the safe handling of sensitive information and data

What we offer

• Salary Sacrifice Schemes including Cycle to Work and car lease
• Access to discounts and savings on groceries, activities, eating out and shopping
• Capital Credit Union
• Local Government Pension Scheme
• Work-life balance and flexibility
• 27 days of annual leave plus 6 bank holidays
• Maternity and adoption pay
• Training and development opportunities
• Access to health and wellbeing support including access to counselling through our Employee Assistance Program

Further info

• There are no line management responsibilities associated with this role
• The post will be based at Waverley Court however, the role may require the successful candidate to work at any Council location.
• The working hours are Monday to Thursday 08:30 to 17:00 and 08:30 to 15:55 on Fridays, the role is subject to flexible working arrangements and hybrid working.
• The successful applicant will require a Disclosure level 1 check.

We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.

Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4

As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.

You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council

Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.

Happy to talk flexible working.

Follow us on X at @edincounciljobs

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