- Waverley Court 4 East Market Street, EH8 8BG
- £28,854 - £34,057 per year
- Contract Type:
- Position Type:
- Full Time
- 36 hours per week
- Work From Home:
Training & Development Officer
Salary: £28,854 - £34,057 per year
Hours: 36 per week
Deliver in a range of areas of work within and across the following areas of operation:
• Horizon scanning/planning for legislative/system updates Benefits, Council Tax and Non-Domestic rate
• Updates to user notes and e-learning following legislative/system updates
• Operational Learning and Development
• Skills Academy and E-learning
• Regulatory and Mandatory Training
• Occupational Training
• Behavioural and Technical Skills Major tasks/job activities
Deliver a range of areas of work ensuring outcomes are delivered on time and to a high standard. Provide advice on the range of development activities available to develop staff to higher levels of performance through coaching, mentoring and formal training. Deliver occupational, mandatory and regulatory training is to ensure the councilis able to fulfil all its service obligations and comply with legislation. Maintain and develop on-line training resources to support service area learning. Research best practice, processes, methodologies and approaches to learning and development etc. Horizon scanning and planning for legislative and system updates for Benefits, Council Tax and Non-domestic Rates. Liaise with IT System Support/Development colleagues and Transactions Team Managers to discuss changes identified. System changes will be undertaken by IT colleagues. For each change identified, plan, update and deliver relevant training material/user notes.
The post will require knowledge and skills equivalent to an SVQ4 in a relevant discipline. The post will also require an in depth operational knowledge of transactional processes and legislation (Benefits for Assessment and Finance Team and Council Tax and Don-domestic Rates for Revenue and Applications Team) within Customer Transactions (Customer Services).
Presentation skills support is available if required.
This post is subject to a basic disclosure check.
We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
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