Welfare Reform Assistant

Job Description

Working in a hybrid style, based at home and Dundee House, you will work full time, 37 hours per week on a temporary basis until May 2026. If you have any queries regarding this vacancy, please contact Kenna Robertson on 01382 431168 or email kenna.robertson@dundeecity.gov.uk

Requirements

​You will have 5 National 4s, or equivalent, including Maths and English, or relevant work experience.

Responsibilities

You will investigate and implement initiatives within Communities to minimise the impacts of welfare reform. You will advise individuals impacted by the Welfare Reform Changes of the changes to their household income and support them to understand their options. You will work with external partners and agencies to develop options for residents to mitigate the impact of welfare reforms, ensuring they are able to make appropriate decisions based on their individual circumstances. You will work closely with the Council Departments and external Voluntary Agencies ensuring appropriate referrals are made to support individuals and maximise income.

The Individual

You will have experience of delivering a customer focused service and have an understanding of the Welfare Reform changes, with proven experience of face to face work with clients in a welfare advice environment. The ability to use IT in the provision and recording of advice – i.e. basic word processing and knowledge of spreadsheets is essential along with effective written and oral communication skills and the ability to demonstrate a proactive approach to problem solving and decision making. You will have the ability to use interpersonal skills to approach individuals who find it difficult to engage, take responsibility for your own workload, complete tasks without supervision and manage time effectively. You will be able to work evening and weekends when required. A satisfactory response from Disclosure Scotland is required.