Housing Options Advisor (HRA)

Job Description

The Housing Options Advisor (HRA only) will work with and support the Area Housing Teams and tenants to ensure that the Council makes best use of its housing stock.  They will promote and manage the downsizing incentive scheme and seek to pro-actively match council tenants to generate an increased number of mutual exchanges per annum.

Requirements

To promote and manage the Council’s downsizing incentive scheme.

To ensure that records relating to the downsizing incentive scheme are accurately kept and be in a format that allows the service to audit the operation of the scheme.

To communicate effectively with tenants and maintain appropriate levels of contact at all stages where a tenant has applied for a downsizing transfer.

To help promote and match prospective social housing tenants for mutual exchanges and ensure that they are provided with appropriate advice and guideline at all stages of the process.

The Individual

Experience of working with people with multiple needs.

Experience of assessing people in housing need.

Experience of multi-disciplinary working, e.g. criminal justice team, social work.

Good use of ICT and experience of using Microsoft Office or equivalent package on a daily/regular basis.

4 SQA standard grades or equivalent at Level 3 or above including English*

ECDL or equivalent.

Ability to work on own initiative and as part of a team.

Proven ability to organise, plan, monitor workload and to keep accurate records.

Effective communication and writing skills.

Strong customer care skills and focus.

Self-confident and self-motivated.

The ability to gain the confidence of people and build up a good rapport with them.

The ability to work in a multi-disciplinary manner.

The ability to keep accurate records.

You will be expected to travel efficiently and effectively between various work locations within Moray to meet the operational requirements of the Service.  Due to the rural nature of Moray this is normally undertaken by use of a pool car/van.

The ability to respond to conflicting and competing demands.

Ability to relate to people with multiple needs.

Ability to be non-judgmental.

Appreciation, acceptance of and an understanding of confidentiality.

Ability to show empathy and sensitivity towards others.

Willingness to accept direction/delegation.

Home visits to clients in own tenancies may be required.

Ability to work flexibly in open plan office to meet the needs and demands of the service.

Ability to work in other offices depending on the needs of the service.

 

Please note, applicants who applied for MOR08175 need not apply - this is an extension to the advert for MOR08175.  Applicants for both MOR08175 and MOR08247 will be reviewed after 3rd April 2023.

Closing Date: 3 April 2023
Starting Salary: £24,278
£12.88 per hour
36.25 hours per week

For further information please contact Christine Bettison, Housing Needs Operational Manager on 07971 882912