Digital Assistant (Temporary) - REQ02152

NLC6 - £26,082 - £27,961

INTERNAL APPLICANTS MUST APPLY VIA MYSELF

Exciting opportunities have arisen to join our digital learning teams delivering key digital support to the public.

Based in Motherwell Library you will have the opportunity to make a difference to people in our local communities by providing and delivering key digital support, including; supporting members of the public who are searching for and applying for jobs, completing benefits claims, developing basic digital skills, supporting customers who require access to digital services in order to keep connected with family and friends and those who are suffering from low mental health and require support. Additionally, you will have the opportunity to work with the team developing activities in the new Digital Hub including the Immersive Room and the Letitia McKell Makerspace.

Educated to Standard Grade, National 4 level which must include English, you will also hold ECDL and will have SQA Assessor and Verifier Units (D32/33/34 or A1 and V1or L9 & D 9 and L11 & D11 SQA) or equivalent. You will have previous experience working with the public in a customer focused environment, previous experience of staff supervision and will have the ability to support and assist service users with a range of ICT packages and platforms. Experience of working in a public library environment is desirable.

To be a success in this role, you will require excellent IT and Communication skills coupled with excellent people skills and a positive approach to helping others.

As a requirement of these posts, the successful candidates must obtain Protection of Vulnerable Group (PVG) membership through Disclosure Scotland.

These positions are temporary until 31st March 2025.

Work Pattern- 35 hours per week

Working here at North Lanarkshire Council

If you’re considering a career with us, you’ll be keen to know what’s in it for you. We have a great package of benefits available, from health and wellbeing to finances and family. This includes 27 days annual leave and 6 public holidays*, and a wide range of offers available to you through our NLLife reward site. We also have a full package of learning and development through our learning academy LearnNL to help you reach your full potential and further your career.

For more information on local authority careers visit the myjobscotland career hub

North Lanarkshire Council are Happy to Talk Flexible Working, we operate a Smarter Working Policy.

Click here to see our Recruitment Charter.

*For all casual/sessional roles, you will receive 12.1% of your hourly rate for every hour worked in total recompense for annual leave, including public holidays. These rates will be indicated separately on your payslip. You will only be paid for the hours that you work.

We are a Disability Confident Leader and offer a guaranteed interview to applicants who consider themselves to be disabled, as long as they meet the essential criteria of the person specification/job description.

We have also adopted the Armed Forces Community Covenant to show our support for service personnel, veterans and their families. We offer a guaranteed interview for service leavers, spouses, reservists and veterans, as long as they meet the essential criteria of the person specification/job description.

North Lanarkshire Council is committed to #KeepingThePromise. This means that if you have ever been in care (looked after at home with a social worker, lived with a relative other than your parents, experienced foster, residential or secure care) you are entitled to a guaranteed interview for this post, as long as you meet the essential criteria of the person specification/job description. This is one way North Lanarkshire is demonstrating our commitment to supporting Care-Experienced People.

The Plan for North Lanarkshire is to be the place to live, learn, work, invest and visit. The Council recognises that work is an important part of adult life and is critical to our wellbeing and shaping how we live. The Fair Work Convention’s Framework defines Fair Work as work that offers effective voice, fulfilment, opportunity, respect and security. We believe Fair Work can boost creativity, realise untapped potential and increase productivity. To find out more click on the link.

Alternative Application Packs can be requested in other formats for example, Large Print, Braille, and Audio. To request an alternative Application Pack please phone 01698 403151.

The following link contains our Easy Read documents which will help explain the process and what happens during the selection process: Easy Read – My NL

***PLEASE NOTE WE DO NOT ACCEPT CVS IN PLACE OF THE APPLICATION FORM. TO BE CONSIDERED FOR THIS VACANCY YOU MUST ENSURE AN APPLICATION FORM IS SUBMITTED. ANY CV SUBMISSIONS WILL BE DISREGARDED.***