- Location:
- Renfrewshire House, Cotton Street, Paisley, PA1 1UJ
- Salary:
- £23,505 - £24,838 per year
- Contract Type:
- Temporary
- Position Type:
- Full Time
- Hours:
- 35 hours per week
Advert
You will contribute to the achievement of agreed service objectives by maintaining the Council Tax & Non Domestic Rates registers by assessing various types of information provided and thereafter updating the Council’s on line Council Tax/Non Domestic Rates billing and collection systems.
You will be required to deal with customer queries by phone, face to face and in writing and will undertake data input to the online Revenues administration systems.
It is essential that you have experience of; dealing with customer queries by phone, face to face and in writing and of working in a clerical, administrative or data input environment. It is also essential that you have the ability to; demonstrate a basic understanding of Council Tax and/ or Non Domestic Rates; use Microsoft Excel/ Word proficiently; make effective decisions based on appropriate rationale; present ideas in a clear and concise manner verbally and in writing and work alone and as part of a team.
It is desirable that you have experience of; administration of Council Tax or Non Domestic Rates; participation in change activity; creating verbal and written reports and delivering coaching/ training within a team and on an individual basis. It is also desirable that you have the ability to demonstrate knowledge of; Council Tax and/ or Business Rates legislation and administration; Northgate I-World and Information At Work systems and Housing & Council Tax Benefits legislation & administration.
An SVQ Level 3 in Business Administration or an HNC in an appropriate subject (or equivalent) is also desirable.
Please note that this post is temporary, subject to business needs and funding for twelve months or until the requirement for the post ceases, whichever date is the earlier.
If successful, you will be required to undertake a Disclosure Scotland check, the level of check will be determined by the duties of the post. If you would like further information in relation to the Disclosure Scotland checks, visit www.disclosurescotland.co.uk.
