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Ref no:
Various locations in Livingston
£21,679 - £22,167 per year pro rata
Contract Type:
Fixed Term
Position Type:
Part Time
18 hours per week


18 hrs per week, Fixed Term until 31 March 2024, 

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged

Please note, that although a base building has been given, post holders will be required to work from other buildings within the Livingston and Calders neighbourhood.  

Customer and Community Services comprises Libraries, Community Centres, Payment Offices and Partnership Centres.  We are looking to recruit a Customer Service Assistant - this is a public facing role which involves communicating with customers face to face, on the phone or by email. 

For this post, the postholder will primarily be required to work within our Payment Office in Arrochar House (Livingston) and within our libraries.

The post holder will deliver a range of tasks and services withiin our neighbourhood, including:

  • Handling customer payments towards eg council tax, housing rent and garages and issues pay outs to customers who are due money from the council eg Social Welfare Fund. Managing the reconciliation of money process each day.
  • A wide range of tasks within our libraries including processing book stock, shelving books, creating displays, supporting reading initiatives, clerical work
  • Providing basic IT support to customers
  • Reception duties
  • Helping to arrange and supporting the delivery of customer events (eg Bookbug, author visits)
  • Room booking enquiries/applications and organising basic room set ups
  • Using a variety of IT systems and devices

We require someone with excellent communication and listening skills, who is friendly, diligent and solutions focussed. You will work with minimum supervision so you should be self-motivated and reliable and have the ability to prioritise tasks and forward plan.

You will be required to demonstrate that you can work within a busy and changing environment and that you can respond to the needs of customers in a helpful and proactive way. 

You should have a willingness to develop your skills and knowledge to ensure our service evolves to meet the needs of our customers and partners.

Most of all, you should enjoy working with people and the public.

Once fully trained and briefed, you may, on occasion, be required to work alone.

There may be an element of manual handling in this role (eg moving book shelves, setting up community centre spaces/rooms for use by the public, moving crates/boxes).

This role may require you to work up 8pm on a week night (on occasion) or on a Saturday.  If applicable, pay enhancements will be explained should you be invited to attend an interview.

A PVG check is required for this post as you will be working with children in the library.

Please refer to the job description for additional information. 

  • Disability Confident Employer - Employer