Janitor

Job Summary

The University's facilities have undergone major transformation within the last ten years, bringing a new level of service to the local community, staff and students. Estates and Property Services is the largest support service within RGU, with approximately 200 staff involved in the day to day management and development of the University.

As a Janitor you will expected to work effectively with and without supervision, ensuring the highest levels of customer service and required Health and Safety standards are met across our facilities.  Your duties will include minor maintenance repairs, cleaning, security and room set up. You'll need experience of delivering a quality service in a customer focussed environment, a helpful attitude and  a good grounding in admin/IT. 

You will be required to work a shift pattern between the hours of 7am and 7pm, 5 days out of 7 (including weekends). Average hours will be 35 hours per week.   Operations change during University vacations therefore some adjustments to hours may be required on occasion.

A uniform is worn while on duty.  

We’re in the business of changing lives – developing students into highly employable graduates. Come and join our 1500 colleagues who already enjoy the vibrant community, richly rewarding work, competitive pay and lifestyle afforded by generous pension scheme, holidays (46 days per annum, including statutory days) an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits. 

This post is subject to a Disclosure Scotland check. For more information visit: https://www.mygov.scot/basic-disclosure/

To apply, please submit your CV along with a cover letter detailing your suitability for the job against the requirements in the person specification.

Job Description

RESPONSIBLE TO: Supervisor - Janitorial Services

RESPONSIBLE FOR:  No Line Management responsibilities

PURPOSE OF THE POST:   Undertake a range of facilities-related services, ensuring the highest levels of customer service and relevant required Health and Safety standards are met.   The post will focus on general janitorial duties including minor maintenance repairs, cleaning, security, room set up, etc. Post holders are expected to work effectively both with and without supervision.

PRINCIPAL DUTIES:

Customer Services

Point of contact for customers, staff and students, including answering telephones, mobile and radio calls from reception for information/services

Make a positive impression and have a “can do” attitude with customers, colleagues and managers

Liaise with other building users to ensure a high quality of service is provided

Co-operate with and support others in the team and help to resolve issues

Share information and encourage others to participate in joint tasks

Health and Safety & Compliance

Ensure all tasks undertaken comply with Health and Safety and University requirements

Ensure weekly/monthly checks on all equipment are completed and faults reported to the Supervisor (JS)

Undertake regular fire alarm and fire panel checks to ensure equipment is functioning correctly Deal with “emergency situations” that may arise, e.g. building evacuations, fire alarm activations, etc

Undertake monitoring of fire panel including daily fire panel checks, weekly tests of alarm system, checking fire fighting equipment, recording findings and reporting any faults/failures to the Supervisor-Janitorial Services

Implement University procedures and practices in Fire Safety, Health and Safety, COSHH, First Aid, and all other relevant safety procedures, including information is correctly recorded

Security & Service Delivery

Ensure the general security of the premises, locking/unlocking external doors as required,   ensuring buildings are vacated and secured

Ensure emergency exits are appropriately secured and that corridors and stairwells are free of obstructions' opening and locking up buildings or parts of buildings as required

Issuing and collecting keys, if required.

Undertake general lifting/carrying duties, including movement of furniture, office removals /transportation of large items

Process documentation in a timeous manner to ensure compliance with University operating procedures (attendance, inventory and timesheets etc)

General cleaning duties

Assist with the delivery of mail/packages as required

Ensure materials and equipment are utilised safely and efficiently

Undertake stock checks

Play an active role in the delivery of special events eg induction, open days, graduation ceremonies etc

Provide services in response to projects and internal/external activities

Set out rooms for meetings, events, conferences, examinations etc. internally and external locations

Carry out minor maintenance work

Participate in local energy saving initiatives

Dispose of refuse and re-cycled materials, cleaning receptacles as required

Miscellaneous

Undertake any relevant training necessary to the position

Drive University vehicles when required

Any other duties as required

Person Specification

ESSENTIAL REQUIREMENTS

Qualifications and Professional Memberships  

Good general level of education

Knowledge and skills

Ability and willingness to take direction

Can demonstrate initiative

Calm under pressure

Positive & pro-active, i.e. a ‘Can do’ attitude

Willingness to undertake additional training or development

Experience

Working in a highly customer focussed environment

Experience of delivering high quality service

Demonstrate administrative and IT skills

 

DESIRABLE REQUIREMENTS

Qualifications and Professional Requirements

Qualifications in English and Maths

Full, clean driving licence

Knowledge

Good awareness of Health and Safety procedures and requirement

Experience

Experience in a facilities or related environment

Behaviours

Behaviour 1: Planning and Organising Resources - Experience of planning, prioritising and organising the work of yourself and others (within own area) on a daily, weekly or monthly basis, whilst  ensuring the effective use of resources

Behaviour 2: Team Development - Experience of providing advice or guidance to new starts delivering training or instruction to others on specific tasks or activities

Behaviour 3: Communication - Ability to receive, understand and convey both straightforward information, and information requiring careful explanation, in a clear and accurate manner

Behaviour 4: Team Work and Motivation - Experience of being supportive and encouraging to others, with a flexible approach to delivering team results. Actively contribute to team morale