Service Advisor

We are recruiting for future vacancies within our Service Centre in Motherwell

However we also have future vacancies at our Service centres in Bilston Glen, Edinburgh and Govan, Glasgow. You will provide the highest possible standard of service to the Public and the Force by responding to all emergency and non-emergency calls including the provision of advice and assistance, signposting to appropriate information services, recording call information accurately on relevant systems and identifying the level of initial police action that is required.

Please note, if you are successful, we hold you on a list for up to 12 months, so you may be waiting a period of time before you receive a training and start date.

We offer a range of full time and part time shifts, to view these please refer to the shift pattern document. Please note your first shift preference may not always be guaranteed.

The Selection process is split into two parts, If the shortlisting criteria is met, you will then be invited to a virtual MS Teams competency based interview. Where you will be assessed against the following CVF competencies:

• We are emotionally aware
• We take ownership
• We deliver, support and inspire

The MS Teams interviews take place on Mondays, Wednesdays, Fridays at 0800, 0900, 1000,1100, 1300, 1400, 1500, 1600, 1700, 1800, 1900, 2000 hours and Saturday and Sundays at 1000, 1100, 1300, 1400 and 1500 hours.

Then after this, if you are successful at your interview, you will be invited to a half-day selection centre that will comprise of the following exercises:

• Call Taking
• Assessing and Prioritising information
• Identifying locations
• Numeracy, General and Geographic knowledge
• Audio typing test requiring you to demonstrate proficient keyboard skills with a minimum typing speed of 35 words per minute

Applicants must be a British citizen, a member of the EU or other states in the EEA, a Commonwealth citizen or a foreign national free of restrictions.

Please follow the link below to the Police Scotland Website to apply and find out more about the role:

Service Advisor - Police Scotland (tal.net)