Repairs and Maintenance Administrator

We have an exciting opportunity for two enthusiastic, well organised and caring individuals to join Albyn Housing Society in the Repairs and Maintenance function of the Customer and Property Services team.

As a Repairs and Maintenance Administrator you will be expected to deliver a consistently high level of administrative service to our customers and Repairs and Maintenance function.

In particular, you will provide front-line information and administration to all our customers, in line with our organisational values, aims and objectives and to achieve or exceed objectives and targets within the framework of our budget constraints and regulatory requirements.

Your role will require you to become a champion in the use of our bespoke housing software Civica CX.

We are looking for a caring, adaptable, professional and detail-oriented individual who is meticulous in their work, has a high standard of computer literacy and will be committed to helping achieve the Society’s aims and objectives.

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Main Responsibilities

. Provide a front-line response to our customers to meet our objectives of a truly brilliant customer experience. The post holder will be responsible for coordinating the internal phone system, answering and directing calls as required.

· Provide general administrative support to all functions

· Accurately record all complaints to meet our Scottish Public Services Ombudsman (SPSO) and regulatory compliance framework. Handle complaints timeously and seek to resolve with the aim of front-line resolution on complaints received. Ensure complex complaints are allocated to the nominated complaint handlers.

· Assist colleagues with the collation of performance data, statistics and profiling reports as required.

· Develop an understanding of other functions to ensure you are aware of any initiatives that might benefit customers.

· Support Business Services admin function specific tasks as and when required by the business.

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About You

· Educated to Standard Grade or equivalent and has a willingness to undertake continuous learning.

· Work or have experience of front-line telephone responses to customers.

· Have a high standard of computer literacy in Microsoft Word, Excel and Outlook.

· Ability to use and input data accurately to information systems and generate reports.

· Demonstrate a professional approach and model behaviour to ensure customers and colleagues are valued and their needs are responded to appropriately.

· Experience of dealing with challenging situations with resilience, flexibility, and confidence in an appropriate manner.

· Understand the requirements for the correct recording and control of client information.

· Professional, calm and confident manner.

· Value good governance.

· Have an interest in social housing issues.

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What we are Offering:

Albyn offers a supportive and friendly environment, where our people are valued and appreciated and are rewarded:

· Competitive salary

· A generous annual leave entitlement

· Employee benefit discounts

· Excellent development and training opportunities

· Company pension scheme

· Death in service benefit

• Access to an employee assistance program available 24/7 and an employee

wellbeing Hub.

• Family friendly policies

· Flexible working hours

· Albyn Group sick pay scheme

· Car Allowance (If applicable to your post)

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How to Apply:

Candidates apply by submitting a completed application form or CV along with a supporting statement to recruitment@albynhousing.org.uk to demonstrate your skills, experience and knowledge, which are relevant to the Person Specification and Job Description.

Application packs can be downloaded from our website https://www.albynhousing.org.uk/careers/ or, to have this e-mailed, please contact recruitment@albynhousing.org.uk

For further information, please contact Amy MacCulloch on 07766 808 642.

The closing date for applications is 12pm, Monday, 22nd April 2024.

Interviews will take place during week commencing 29th April 2024.