Resource Allocation Administrator

Why apply for this role?

Children’s Hearings Scotland (CHS) is undergoing an exciting period of reform designed to make a step change in improving the outcomes for infants, children and young people who need us most. As the Resource Allocation Administrator, you will support a key function within CHS which is the smooth running of Hearings.

Children’s Hearings tribunal panel members play a vital role in Scotland’s society. They listen and make legal decisions with and for infants, children and young people. They ensure that the young person is at the heart of every decision taken – because every decision, no matter how big or small, has an impact.

As Resource Allocation Administrator, with your team, you will play a critical role in enabling these decisions to be made through ensuring CHS Tribunal Panel Members are allocated appropriately to attend hearings throughout Scotland.

See bottom of the advert for instructions on how to apply.

Key Responsibilities

• Creating timely, accurate and sustainable resource management allocations of Tribunal Members to Hearings according to area requirements.
• Ensuring that any issues arising around the effective population of Hearings with the right balance of membership from the Tribunal Member community are effectively resolved or highlighted to management in time for them to be resolved.
• Ensuring accurate and consistent data is being recorded via the CHS rota system.
• Updating data records as required to ensure the system delivers accurate and timely information to enable accurate reporting.
• Proactively communicating with Panel Members via email, telephone and other platforms, responding promptly to queries.
• Taking action as required and in accordance with agreed protocols when cover is needed at short notice – e.g., to cover sickness absence
• Monitoring all of the Resource Allocation Team e-mail accounts taking action as necessary.
• Escalating issues and risks to the Resource Allocation Team Leader.

Life at CHS

At Children’s Hearings Scotland, our highly trained Tribunal Members make decisions for Scotland’s unique Children’s Hearings System that upholds and promotes the rights of infants, children and young people. Our 2,500 volunteer Tribunal Members take part in children’s hearings in their local areas, making decisions with and for infants, children and young people. Our organisation also supports a network of Area Support Teams throughout Scotland who support Tribunal Members in their local communities.

As an organisation that works within the Children’s Hearings System, we are passionate about making a positive contribution to improving outcomes for Scotland’s infants, children and young people.

You can read more about our core values and view an introductory video to our organisation. We also offer a generous benefits package from hybrid working, flexi hours and a fantastic pension scheme. Check out our full benefits summary.

Diversity and Inclusion

CHS is an equal opportunities employer. We encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and are committed to providing any reasonable adjustments required during the application and assessment process, and upon joining us.

How do I apply?

For more details, please visit our website and download the application pack which includes a full job description and person specification.

For an informal and confidential discussion on the role or about any adjustments you might need, please email jobs@CHS.gov.scot.