IT Service Delivery Manager

The Role

What you will do

You will be responsible for the operation and maintenance of GTC Scotland’s IT infrastructure and business applications. With a strong focus on security and resilience, you will ensure that the organisation has the IT infrastructure, solutions and internal support needed to meet ‘business as usual’ digital requirements, ensure digital information security, and deliver the requirements of the digital vision and strategy. 

What you will need to be successful

Bachelors Degree or equivalent qualification (SCQF Level 9) in IT, Computing Science or relevant discipline, or equivalent attested vocational or work-based training

Solid experience in an IT service management role, including supporting budget/financial management

Significant experience of ITIL best practice for delivering IT services

Experience of overseeing the delivery of IT support

Demonstrable knowledge of cyber security, information security compliance and best practice 

Significant experience of managing 3rd party IT Managed Service providers

Experience in building and maintaining effective working partnerships with internal and external users/partners/suppliers

We don’t expect perfection. If you don’t meet 100% of the requirements but you share our values and you believe you have the potential to be successful in the role we encourage you to still apply.

We are committed to building a diverse and inclusive team where people can bring their whole selves to work. We want to hire the best person for the role, irrespective of their background. We use a recruitment platform which aims to reduce any unconscious bias.

Application and Selection Process

 1.    Apply via the URL provided which will take you to the Applied platform (new window) by the closing date of 9.00am on Monday 20 February 2023.

2.    Invites to interview issued by Wednesday 22 February 2023.

3.    First round interviews will take place via Microsoft Teams on Monday 27 February. We advise you to hold this date in your diary.

If you have a medical condition or other individual need which you believe may affect our interview / assessment arrangements, or your ability to be at your best please, let us know so we can discuss how we can support you and make any adjustments that may be required.