Operational Support Assistant - 3 Posts - (1 x Temporary & 2 x Permanent)
- GCHSCP, 100 Borron Street, Glasgow, G4 9XG
- £21,063.65 - £22,669.21 per year
- Contract Type:
- Permanent & Temporary
- Position Type:
- Full Time
- 35 hours per week
This position has expired.
An opportunity has arisen for the position of Operational Support Assistant within Care Service’s Operational Support Team, where you will report to the Operational Support Team Leader.
This position is predominantly a customer focused call handling service, where you will deal with a variety of telephone enquiries in relation to Customer Service, Home Care and Care Service’s Help at Home Services.
You will be responsible for updating and maintaining systems and liaising with both internal and external bodies, ensuring excellent customer service is provided at all times.
The successful applicant will also be required to liaise with Care Services Home Care Co-ordinators regarding urgent service user reports, and in addition, you will follow procedures for no access issues, including contacting family/hospitals and any other relevant parties.
You will be a confident, friendly and enthusiastic individual, possessing good relationship management skills, with the ability to communicate effectively with both internal and external customers.
A good understanding of IT systems would be advantageous.
These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).
The temporary post is for a period up to 13 weeks.
Working for Glasgow City Council
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