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Ref no:
GHSCP, Blair Court, 100 Borron Street, Glasgow, G4 9XE
£21,913.50 - £23,386.93 per year
Contract Type:
Position Type:
Part Time
27 hours per week

This position has expired.

Job Description

An opportunity has arisen for the position of Operational Support Assistant (Out of Hours) within Care Services Operational Support Team who are based at Blair Court, 100 Borron Street. You will report to the Area Operations Manager (OOH).                                                                                         
This position is predominately a customer focused call handling service, where you will deal with a variety of telephone enquiries in relation to Customer Service, Hospital Discharge, Home Care and our Help at Home Services.                                                
You will be responsible for updating and maintaining electronic systems and liaising with both internal and external bodies, ensuring excellent customer service is provided at all times. The successful applicant will also be required to liaise with Home Care Co-ordinators regarding urgent service user reports, and in addition, you will follow our internal procedures for "no access" issues which would include contacting family  member/hospitals/emergency services as well as other relevant parties.                                                                            

You will be a confident, friendly and enthusiastic individual, possessing good interpersonal skills, work well under pressure, and the ability to communicate effectively in a busy operational environment.                                                                                        

A good understanding of IT systems would be advantageous. 

These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).

Pattern of Work - Week 1 - Mon/Tues/Sat . Week 2 - Sun/Wed.Thurs/Fri

Rota attached.

Working for Glasgow City Council

Click to find out more about our benefits package Working For Us | Glasgow | myjobscotland

For more information on Glasgow City Health and Social Care Partnership, please visit our website - Glasgow City HSCP: Flourishing Communities, Healthier Lives | Glasgow City Health and Social Care Partnership


Alternative Application Packs can be requested in other formats for example, Large Print, Braille, Audio and other languages. To request an alternative Application Pack please phone 0141 287 1054. Packs will be posted out to you within 3 working days of receiving your telephone request. Please note the closing date of the job advert to ensure that you give yourself plenty of time to complete your application form and return it to us.


For further information about working for us please refer to our website Working for us