Operational Support Assistant (Out of Hours) - 5 Posts - (Part-Time)
- GHSCP, Blair Court, 100 Borron Street, Glasgow, G4 9XE
- £21,913.50 - £23,386.93 per year
- Contract Type:
- Position Type:
- Part Time
- 27 hours per week
This position has expired.
An opportunity has arisen for the position of Operational Support Assistant (Out of Hours) within Care Services Operational Support Team who are based at Blair Court, 100 Borron Street. You will report to the Area Operations Manager (OOH).
This position is predominately a customer focused call handling service, where you will deal with a variety of telephone enquiries in relation to Customer Service, Hospital Discharge, Home Care and our Help at Home Services.
You will be responsible for updating and maintaining electronic systems and liaising with both internal and external bodies, ensuring excellent customer service is provided at all times. The successful applicant will also be required to liaise with Home Care Co-ordinators regarding urgent service user reports, and in addition, you will follow our internal procedures for "no access" issues which would include contacting family member/hospitals/emergency services as well as other relevant parties.
You will be a confident, friendly and enthusiastic individual, possessing good interpersonal skills, work well under pressure, and the ability to communicate effectively in a busy operational environment.
A good understanding of IT systems would be advantageous.
These posts are excepted under Rehabilitation of Offenders Act 1974 (Exclusions and Exceptions) (Scotland) Order 2013 (as amended).
Pattern of Work - Week 1 - Mon/Tues/Sat . Week 2 - Sun/Wed.Thurs/Fri
Working for Glasgow City Council
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