School Course Administrator

Job Summary

We are looking to recruit 2 full time Course Administrators. You will work as part of a team to provide efficient and professional administrative support for the UG and PG courses taught in Sri Lanka (but you are based in RGU) within the School of Computing or for the post-registration and CPD programmes (including timetabling) within the School of Nursing, Midwifery and Paramedic Practice.

You will provide administrative support for the delivery of courses, and provide advice and guidance to students related to their course. You will act as a central link between students, academic teams, school managers, internal university departments and external agencies.

You will bring your excellent communication and organisation skills along with a good working knowledge of MS Office applications and experience in a busy administration role.

For further information on the specifics of each role, please contact Virginia Dawod, School Operations Manager (School of Computing) at v.dawod@rgu.ac.uk or Christine Lauterbach, School Operations Manager (School of Nursing, Midwifery and Paramedic Practice) at c.lauterbach@rgu.ac.uk

In keeping with RGU's commitment to work/life balance you will have the opportunity to work from home for a portion of the working week and also benefit from a generous pension scheme, 46 days annual leave (including statutory days) an onsite nursery and sports centre, as well as a range of voluntary health and travel benefits. 

To apply, please submit your CV along with a covering letter detailing your suitability against the requirements in the person specification and behaviours attached to the role.

Job Description

RESPONSIBLE TO: Team Lead

RESPONSIBLE FOR: No supervisory responsibilities

PURPOST OF POST: Work as part of a team to provide efficient and professional administrative support for the courses within the School. 

PRINCIPLE DUTIES: 

• Provide a wide range of administrative support to course teams covering the student life cycle, including dealing with enquiries from students, enrolment and induction, monitoring of attendance, online assessment and associate assessment processes
• As a team member contribute effectively to the running of school support activities which may include but not limited to supporting elements of:
  • Academic quality and external accreditation
  • Records management
  • Maintenance of appropriate databases including student records
• Provide professional support, pastoral support and advice to students dealing with a wide range of enquiries on a day to day basis, taking steps to ensure the delivery of an excellent, personalised student experience.
• Provide administration support and minute meetings as required; including Course Management Team Committees, Student/Staff liaison meetings and Extenuating Circumstances Committees including processing of Extenuating Circumstances, Appeals and Conduct Hearings, ensuring that withdrawals and suspensions are processed and students, considered at the relevant meeting and relevant information is communicated to staff and students.
• Liaise with External Examiners, external agencies and visitors as required for visits and/or events that support the achievement of the school’s priorities.
• Be responsible for meeting deadlines in respect of achieving School academic priorities as related to UG and taught PG student administration.
• Support the school in the achievement of key performance indicators through working closely with academic colleagues to provide appropriate basic management information (spreadsheets, statistical information and analysis). This may include liaising with course leaders in order to prepare statistical data in relation to student performance, progression and retention as well as ad hoc reports.
• Communicate with students, colleagues and other departments as necessary to keep them informed of relevant developments and deadlines.
• Engage with colleagues proactively to help the Service take deliberate steps to support the enhancement and development of processes, procedures and services so that they meet the local needs of the School academic community, whilst delivering consistency and effective support for the School.
• Assist with the Universities open days and other corporate/school events to ensure such occasions are sufficiently supported to meet their objectives
• Be responsible for ensuring that the information and records processed (received, created, used, stored, destroyed) on behalf of the University are managed in compliance with all applicable legislation, codes and policies.
• Any other relevant duties in support of the work of the School and / or School Support Service.

Person Specification

ESSENTIAL REQUIREMENTS

Qualifications

• Highers (to include English)  

Knowledge

• Sound knowledge of Microsoft Office, including Word, Excel and Outlook.  
• Able to develop and maintain effective working relationships and work effectively as part of a team.   
• Excellent organisation skills, including the ability to prioritise and manage own workload to meet deadlines in a busy office environment.  

Experience

• working in an administrative role.   
• working in a busy office;  
• job(s) requiring accuracy and attention to detail;    
• taking minutes and preparing committee paperwork.  
• being able to prioritise a list of multiple tasks, work efficiently and to complete tasks by strict deadlines;  
• Evidence of problem-solving and initiative.  
• Proven commitment to customer service 

DESIRABLE REQUIREMENTS

Qualifications

• HNC or HND or equivalent   

Knowledge

• Knowledge of Microsoft 365 and Sharepoint
• Knowledge of data protection policies;  
• Knowledge of student records systems, SITS or similar;  

Experience

• Experience of working in the  HE sector;  
• Experience of supporting remotely-delivered tasks
• Experience of using CELCAT. 

Behaviours

Behaviour 1: Communication - Ability to receive, understand and convey both straightforward information, and information requiring careful explanation, in a clear and accurate manner

Behaviour 2: Team Development - Experience of providing advice or guidance to new starts delivering training or instruction to others on specific tasks or activities 

Behaviour 3: Service Delivery - Experience of giving customers a positive and satisfactory service, by providing accurate and up to date knowledge of services available in own and related areas of work

Behaviour 4: Pastoral Care and Welfare - Experience of calming and reassuring those with work/study related problems who may be experiencing distress